Privacy Policy

This Privacy Policy explains how Asia Travel Mates Corp and its affiliated companies/websites (collectively referred to as “ATM”) collect and use your personal information in relation to ATM’s websites, applications, products, and services (collectively, “ATM’s Products”).

Please note that this Privacy Policy does not apply to products, services, websites, or content offered by third parties that have their own Privacy Policies.

Contents of This Privacy Policy

What We Collect
How We Use Your Information
Collection and Use of Cookies
How We Share Information
Where We Store Information
How We Secure Your Information
Internet Advertising and Third Parties
Access and Options
Minor’s Personal Information
How Long We Store Personal Information
Contacts, Notices, and Amendments
Additional Information for the EU
Examples of Information

1. What We Collect

We collect personal information in the course of providing ATM’s Products to you.

Here are the sources from which we gather your information:

Information Given to Us: You may provide us with information about yourself in relation to ATM’s Products.
Automatic Information: Certain types of information are automatically obtained when you interact with ATM’s Products. We use cameras and other similar technology (collectively, “camera”) to recognize people and vehicles entering and exiting our business areas and other managed locations.
Other Sources of Information: We may receive information about you from other sources, such as service suppliers, partners, and publicly available sources.

2. How We Use Your Information

Your personal information may be used to administer, deliver, and improve ATM’s Products. The purposes for using personal information may include:

Providing ATM’s Products: To administer, process, and deliver ATM’s Products and manage contracts related to them, including registrations, subscriptions, purchases, and payments.
Assessing and Improving ATM’s Products: To evaluate usage, assess performance, troubleshoot errors, and develop ATM’s Products.
Recommendations and Personalization: To recommend ATM’s Products that may interest you, recognize your preferences, and personalize your experience.
Compliance with Law: To comply with legal obligations involving the collection, use, or retention of your personal information.
Communication: To communicate regarding ATM’s Products through relevant channels such as email, chat, SMS, and calls.
Marketing: To promote ATM’s Products in compliance with local laws, which may include displaying interest-based ads.
Fraud Prevention: To detect and handle fraud, and to manage credit risks.
Other Purposes Requiring Consent: We may request your consent for additional uses of your personal information.

3. Collection and Use of Cookies

We utilize cookies, pixels, and similar technologies (collectively, “cookies”) to recognize your browser or device, understand your preferences, and deliver essential features and services. Cookies can help us:

Identify you when you sign in to ATM’s Products.
Pay attention to your preferences, such as language and configuration settings.
Analyze data to improve ATM’s Products.
Prevent fraudulent activity and enhance safety.
Deliver personalized content, including relevant ads.

While cookies are instrumental for certain features, if you disable them, you may have to manually adjust preferences and may not be able to use some services.

Third parties may also create cookies when you interact with ATM’s Products, typically for advertising and analytics purposes. You can manage your cookie preferences through your browser settings.

4. How We Share Information

We value your privacy and do not sell your personal information. We share personal information only as follows:

Transactions Involving Third Parties: We provide services and content from third parties, sharing necessary information related to transactions with those parties.
Third-Party Service Providers: We work with companies and individuals to carry out functions such as payment processing, data analysis, marketing, and customer support. These providers must comply with our Privacy Policy.
Restructuring and Business Transfers: In case of business restructuring or transfers, personal information may be included in the assets transferred, adhering to this Privacy Policy.
Protection of Us and Others: We may disclose information when necessary to comply with the law or to protect the rights and safety of our customers or others.

5. Where We Store Information

ATM operates globally, and your personal information may be stored in or accessed from multiple countries, including Vietnam. We ensure that such transfers comply with this Privacy Policy and relevant data protection laws.

6. How We Secure Your Information

Security is our top priority. We design our systems with your security in mind and employ technical measures to prevent unauthorized access. Continuous collaboration with security experts ensures we stay updated on network security.

Payment card information is protected according to international standards, ensuring no sensitive card data is stored in our systems.

7. Internet Advertising and Third Parties

ATM’s Products may feature third-party advertising and links to external

websites and applications. Third-party advertising partners may collect information about you when you interact with their content or services.

8. Access and Options

You have the right to see, update, and remove certain information related to your account and interactions with ATM’s Products. If you are unable to access or update your information, please contact us for assistance.

You can choose not to provide certain information; however, this may limit your ability to utilize some of ATM’s Products.

Account Information: If you want to add, update, or delete your account information, please visit www.asiatravelmates.com or contact our call center at hotline +84 08 5525 1272. When you update or delete information, we typically retain a copy of the previous version for our records.

Communications: If you do not wish to receive promotional content from us, you can unsubscribe or adjust your communication preferences on www.asiatravelmates.com or through other methods outlined in your communications with us.

Advertising: To avoid seeing interest-based ads, please follow the instructions provided by the relevant advertising website or adjust your settings as specified.

Browser and Devices: Most browsers have ‘Help’ features that inform you how to prevent your browser from accepting new cookies, notify you when you receive a new cookie, or disable cookies entirely.

9. Minor’s Personal Information

If you are under 18, you can only enter into contracts and accept this Privacy Policy with the approval of your parent or guardian.

10. How Long We Store Personal Information

We retain your personal information as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal requirements, and allow for the continued use of ATM’s Products. The duration for which we keep personal information may differ based on its purpose, and we will adhere to all applicable laws when deleting such information.

11. Contacts, Notices, and Amendments

If you have any concerns regarding privacy at ATM or wish to reach one of our data controllers, please contact us. We aim to promptly resolve your inquiries. You can reach us at:

Email: support@vietnamtravel.deals
Phone: +84 08 5525 1272

As our business is continually evolving, our Privacy Policy may also change. We recommend checking our website frequently for recent updates. Unless stated otherwise, the current Privacy Policy applies to all personal information we possess about you and your account. We will not change our Privacy Policy to be less protective of personal information collected in the past without notifying affected customers and giving them a choice.

12. Additional Information for the EU

We provide extra information concerning the privacy, collection, and use of personal information of prospective and current customers of ATM’s Products located in the European Economic Area.

Controller of Personal Information: Asia Travel Mates Corp. (Located at 3C69 Thanh Nien Street, Pham Van Hai Commune, Binh Chanh District, Ho Chi Minh City, Vietnam) is the controller of personal information collected or processed under this Privacy Policy.

Processing: We process your personal information on one or more of the following legal bases:

Necessary to enter into a contract with you or a legal entity you represent.
Where we have a legitimate interest in processing your information.
Necessity for compliance with relevant laws and legal obligations.
Responding to lawful requests and orders.
With your explicit consent.

Your Rights: Subject to applicable law, you have the following rights:

Request access to and copies of your personal information.
Request correction of inaccurate personal information.
Request deletion of personal information that is no longer necessary.
Request restriction of processing where appropriate.
Object to the processing of personal data.
Request the portability of personal information you provided to us.
Lodge a complaint with the supervisory authority if you believe that we are violating your privacy rights.

To exercise these rights, please contact us. If you are not currently our customer, contact us at the address provided in Section 11 above.

When you consent to our processing of your personal information for a specific purpose, you may withdraw your consent at any time, and we will halt further processing for that purpose.

Transfers Outside of the EU: When transferring your personal information collected and stored within the EU to outside the EU, we do so according to this Privacy Policy and applicable data protection laws, including the use of Standard Contractual Clauses approved by the EU Commission.

13. Examples of Information

Information Given to Us: We obtain information about you when you:

Network and connection details, such as the Internet Protocol (IP) address that connects your device to the Internet and information about your Internet service provider.
Information about your computer and device, including the type and version of your device, application or browser, browser plug-in type and version, operating system, and time zone settings.
The geographical location of your device or computer.
Authentication and security credentials.
Content interaction details, including information on content downloads, streams, playback specifics (such as duration and number of concurrent streams and downloads).
Metrics related to Vinpearl’s Products, including usage data, instances of technical errors, settings preferences, backup information, API calls, and other logs.
The content you viewed or searched for, page response times, and interaction data (such as scrolling and clicks).
Email addresses and phone numbers you provided to contact us.
Identifiers and information stored in cookies.

Information from Other Sources

Below are examples of information we obtain from additional sources:

Marketing, sales, and recruitment information, including your name, email address, physical address, phone number, and other similar contact details.
Information regarding your subscriptions, purchases, support requests, or other interactions with products and services provided by us or third parties related to Vinpearl’s Products.
Search results and links, which may include paid advertising listings (e.g., Sponsored Links).
Information related to your credit history.

In summary, our commitment to protecting your personal information is a top priority at Asia Travel Mates. We strive to provide transparency regarding the types of information we collect and how it is utilized, both automatically and from other sources. By understanding the various forms of data we gather, you can make informed decisions about your interactions with our services. Should you have any questions or concerns regarding our privacy practices or the handling of your information, please do not hesitate to reach out to us for clarification. We value your trust and aim to foster a secure and enjoyable experience for all our travelers.